Where do I start?
Start with your current supplier. They're in charge of making the switch happen, so they're the best place to begin if there are any problems.
If you can't get the issue resolved with your supplier, contact us for help. We might be able to assist with the switching process.
Remember: Switching is your responsibility and it's important that you check tariffs are right for you, but we're here to support you!
What we'll do for you
Send your switch request to your chosen energy provider.
Keep you updated on your switch progress.
Offer online support if you have any issues during the switch.
Pay your cashback once your switch is successfully completed.
Help you find a new tariff for your next switch.
What you'll need to do
Contact your provider directly for any detailed switch-related problems (we'll still try to help where we can).
Send regular meter readings (if you don't have smart meters).
Update your contact details with both your provider and with us.
Make sure our suggested tariffs match your needs before you switch.