To get the Mastercard you must fill in this online form and this online form for the voucher, to claim cashback it's this online form. Make sure you do this once your broadband service has been installed as you can't do it before. You'll need:
- Your BT order number, which begins AJM (it'll be in your confirmation email).
- The postcode where your broadband has been installed.
- An email address to confirm your claim.
Once you've submitted your claim forms your Mastercard and voucher will be sent separately to the address your broadband was installed at within 45 days. You must claim them within three months of installation and activate the Mastercard within three months of receiving the activation code.
If after 45 days of your broadband going live you haven't received your Mastercard, please contact BT via this online form.
If after 45 days of claiming you've not received your cashback voucher, please fill out this BT form. Make sure you include your full name, BT user name, order date, connection date and the email address you signed up with.
If you're still having trouble email email@example.com and, if you're eligible, we'll do our best ensure you get it.
Please note, that vouchers may have to be claimed so please ensure you've done that and waited the specified amount of time before getting in touch.