Not got your MSE Blagged broadband/phone/TV voucher?
It can take up to 90-120 days from activation. Do check exactly when the voucher is due. Many are 90 days (3 months) from activation, some less, some even longer at 120 days. Remember, the activation date will be AFTER the date you signed up - possibly weeks after.
You only get vouchers/cashback via our special links. You must use the special links on MoneySavingExpert.com to go to the relevant site, eg, EE, Sky.
If you had ad-blocker software or you'd deleted cookies on your browser the deal may not have properly tracked. If so, the company providing the voucher has no way to tell you came via us, so it can't pay the voucher/cashback.
Check your spam folder. Sometimes, emailed vouchers end up in junk, so do a search.
Still not arrived? Email us so we can push the company to get it sorted. Most people get their voucher, but for the few who don't, if you email us, we will pass on your complaint to whichever company should have provided the voucher.
We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.
This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.
We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips).
We often link to other websites, but we can't be responsible for their content.
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.