How can I thank MSE or make a complaint?
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You can share your story by emailing us here.
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Want to make a complaint?
We're sorry you want to complain about MoneySavingExpert. We're a journalistic site, and while we aim to provide the best MoneySaving guides, tips, tools and techniques, we can't guarantee to be perfect.
To direct your complaint to the correct team, you can use the email links below:
Cheap Energy Club: firstname.lastname@example.org
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Once we receive your complaint, the team will investigate it and send a final response to you by email.
If you aren't satisfied with the outcome of your complaint, you may have the right to refer your case to the Financial Ombudsman Service, which can be reached using the following contact details:
Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR
Telephone: 0800 023 4 567