It’s worth remembering that not all lenders share information with TransUnion, so not all your credit accounts will necessarily appear on your TransUnion Credit Report.

However, if there’s an account that was on your report last time you checked, that isn’t there now, it’s worth checking:

Have you recently closed the account? If so, it’s likely to be in the ‘Closed Accounts’ tab (your TransUnion Credit Report in Credit Club defaults to show you 'Open Accounts' when you click to view ‘Credit Accounts’.

If this doesn’t explain it, then you can contact TransUnion directly at its consumer enquiries page. You may need to go through additional steps to verify yourself with TransUnion and provide evidence of the missing account.

Before you get in touch with the lender/organisation, it’s worth being aware that new information from organisations can take between 4-6 weeks to appear on your TransUnion Credit Report. So if you've recently opened the account, you may wish to wait until your report is next refreshed.

If you have previously had information showing on your TransUnion Credit Report that unexpectedly no longer appears please contact us at [email protected]