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Who do I contact if something goes wrong with my switch?
Who do I contact if something goes wrong with my switch?
Updated over 2 months ago

Where do I start?

  • Start with your current supplier. They're in charge of making the switch happen, so they're the best place to begin if there are any problems.

  • If you can't get the issue resolved with your supplier, contact us for help. We might be able to assist with the switching process.

Remember: Switching is your responsibility and it's important that you check tariffs are right for you, but we're here to support you!

What we'll do for you

  • Send your switch request to your chosen energy provider.

  • Keep you updated on your switch progress.

  • Offer online support if you have any issues during the switch.

  • Pay your cashback once your switch is successfully completed.

  • Help you find a new tariff for your next switch.

What you'll need to do

  • Contact your provider directly for any detailed switch-related problems (we'll still try to help where we can).

  • Send regular meter readings (if you don't have smart meters).

  • Update your contact details with both your provider and with us.

  • Make sure our suggested tariffs match your needs before you switch.

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