If you switched through Cheap Energy Club (not direct) you’ll get £20 if you switch gas and electricity, or £10 if you switch one fuel. It usually takes between three to six months after your switch completes to hit your bank account.

If you’ve done a dual-fuel switch (both your gas & electricity), we’ll usually pay the full £20 at once, though you may get it in two separate batches of £10, if we hear that one of your fuels has successfully switched before the other.

If you opted not to pay for your energy by Direct Debit, it's harder for us to pay you as we don't have your bank details. Once your supplier has confirmed your switch to us, we'll reach out to you directly to get your bank details using a secure form. Emails will come from [email protected].

Sometimes there are deals where you can get additional bill credit or freebies on top from your supplier. You'll still get the MSE cashback from us as normal if we switch you.