If you switched through Cheap Energy Club (not direct) you’ll get £20 if you switch gas and electricity, or £10 if you switch one fuel.
It usually takes between three to six months after your switch completes to hit your bank account. If it's been six months and it's not yet arrived, please contact us via the messenger and the team will look in to it for you.
If you’ve done a dual-fuel switch (both your gas & electricity), we’ll usually pay the full £20 at once, though you may get it in two separate batches of £10, if we hear that one of your fuels has successfully switched before the other.
If you don't pay for your energy by Direct Debit, we'll ask your bank details when you switch, so we can automatically pay your cashback.
Previously, we have requested these details separately to the switch process, so if you're currently waiting for cashback to be paid, we'll reach out to you directly once your supplier has confirmed your switch to us. Emails will come from energyclub@moneysavingexpert.com.